25 for each and every day that you are kept waiting. This happned to me today. I'm not in the UK and had to arrange for someone to arrive at 4 p. 37 in additional expenses and goodwill, on top of the refund of your monthly service charges which means, in. However we can also help get this booked in for you via the forum. I have V360 multiroom, but the second box has too many faults to list, poor signal strength, broken ethernet port, communication issues with the primary STB and pixelation. It's been 3-4 hours now and I can see from the router's admin page, it's been stuck at "Requesting CM IP Address" and doesn't connect to the Internet (blue light flashing). The engineer visit was booked in for today and was confirmed by text. Needless to say, the service was still out 24 hrs later. 33 a day and you’ve been paid £830. @Anonymous User. Forum Team. on 23-11-2022 10:23. Prior to this an appointment was made by Nige. HI postpete, thanks for the message and sorry to hear that there is an issue with the landline connection, I will send you a private message so that this can be looked into further for you. Check back here at any time for updates. That's what I go by anyway. You may need to use the. It's great having you on board with us in the Community. At 8-35pm called virgin to explain and have been informed there is a fault in the area however ours is not to do with that, need to send out and engineer- as fault is in the box ok- thats fine however next appointment is. I have been a loyal customer of Virgin's for 12 years. Engineer booked from 1pm to 6pm to run cable to another room. > Network. I wouldnt, cos once its fitted someone has to pay for it! You need to get on to VM and tell them that someone came to your door and fitted equipment that you have not ordered and demand they investigate. Megan_L. Networking and WiFi. on 11-02-2023 16:42. No the hub 5 keeps flashing red then turning solid white then flashing red again. . Hey, Did anyone else get Virgin Media turn up at your. A virgin media engineer made a mess of my wall during installation. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Honesty a five week delay is nothing in VM's world - you might like to at least start the process of investigating alternative broadband providers. 2: Seeker. I'm a Very Insightful Person, I'm here to share. If though, you don't call us to physically disconnect the landline from your contract/package, you'll continue to be charged for the landline (even if it doesn't work) so this is something to bear in mind as. Engineer arrived an hour early when no one was at the property, but a neighbour kindly let him in. deleted (deleted) Fri 17-Dec-21 13:30:06: Re: Joined talktalk fiber 65 engineer hasn't turned up. Virgin Media Data breach. . 24 per missed appointment if your engineer does not turn up or cancels with less than 24 hours' notice. Today I logged into the website to. Gaming Support. Turn off the V6 at switch; then on the V6 box hold down both the power button and the +button at the same time. I can see you're already getting some help from my colleague within a PM, I'll let them help further if you want to reply to their messages 🙂. Home Phone. 2: Seeker. I took the day off work especially as well. 00 for the 3 broken appointments. I'm so annoyed at waiting in all day, only to have no communication from either Collect Engine or Virgin Media. My Virgin Media broadband is to terminate tomorrow so I w. When you place your order, we'll let you know. He then followed that up with the advice that I was eligible for a pod that would resolve my black spot issues to the rear of my property, at no cost, that he had. 3. Monday to Friday 9am to 6pm and see if you can get. When it finally happens, you have 14 days in which to cancel it at no cost to yourself and keep the other service. I also had the same problem, engineer no show today for a 1-6pm appointment! Spent ages trying to find a number to call but no luck…We would like to show you a description here but the site won’t allow us. on 04-09-2022 17:19. No one turned up on Wednesday 7th and again no one turned up today Thursday 10th. When I try to make an account online, it says 'opps we've run into a problem'. QAM on Upstream should all be 64. £5. @94_Hoppo wrote: Install router. 1 ACCEPTED SOLUTION. Hey HonedAggressor, thank you for reaching out and a warm welcome to the community, I will be able to help you book a tech in. 1 REPLY. Next door but one had his full installation. I have been without a telephone line for 2 weeks, a new cable was fitted by Comex who are contractors for Virgin on 8th December 2020 as there was a fault with my old cable, a blockage on the line. set up and connections. The salary starts at $101,613 per year and goes up to $188,289 per year for the. Options. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Lolobee96. Options. Our internet now seems fine and I want to cancel the visit, but I cannot. However after getting off the phone with her. £29. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. You’ll find support for everything, from setting up the Hub to fixing internet issues – and the latest broadband deals. Virgin wires (Fiber and Copper Telephone) come into the loft; We initially had a landline and ISDN internet from Eurobell ( back in the day ) which became Blueyonder and then Virginmedia which is connected up to the copper telephone wire from Virgin Media; I have Virgin Media Superhub 3 (white) which is upstairs in my bedroom along. The box has been like this for a couple of years. > Connect to the Virgin Media TV service now. The reason behind all of this is that VM (like all other "Tech" providers) are having "Hub" or electronic equipment supply issues - for the reasons that have been well reported in the press recently. Then, simply click Cancel next to your appointment details on your account dashboard and follow the steps. Engineer turned up but no connection in box. Manage Your Account. Plugged it in, I can make calls out, people can ring in but I can't hear it ringing. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. But if the socket is there and you have the router, it should be straight forward to set up yourself. It could be a local noise ingress problem and they are checking all users on the same street box. 15 credit to your bill. 33 per day for a total loss of service after 2 full working days from registering the loss of service to us. I've recently had an email from Virgin Media stating I need to arrange a switchover to fibre for my telephone line. Continous cycle. This follows on from an appointment made for last week. I need an engineer to move the Virgin hub to a different part of the house as part of setting up a mesh system. Broadband & phone. Upon contacting customer service to inquire why, they informed me that the engineer hadn't attended as the pre installation work (which I hadn't been informed wasn't completed) was not done and was given a timetable of 4 to 5. After my Sky HD box started not recording, or rather not recording after the end of programs I am recording, I called Sky ad they promised an 'engineer' would call this moring betwen 8 and 1. Eventually got through on the telephone after 30 mins, and the Operator did her best but was clearly untrained, but I did end up with an egineer visit. Non-fault callouts such as this are a £25 fee. Please can you book an engineer asap my account no is 1050746005Go to our service status page. on 10-02-2023 17:13. Reply. But I’ve chosen Now Broadband for my tenancy. Turn off the V6 at switch; then on the V6 box hold down both the power button and the + button at the same time. As the walls were recently painted,. FYI that I do not work for NOW, just a NOW customer trying to help. Any constructive help from Virgin Media would be expected considering the prices they. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. Have you tried the pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 to book a technician install? A VM forum team. Solved: I lost service on Tuesday 3rd Jan. Not a big issue but as my daughter had some online exams planned and had revision to do. I've read these forums, and tried performing a reset of my hub twice and I have tried uninstalling and reinstalling the Virgin Media Connect app from my. You’ll then be able to use your same old phone to make. Poor Internet since installation. Moving home with Virgin Media. We pointed out to him that the whole street had lost their landlines at the same time, but he insisted the only option was to fit a VOIP phone. To view this please sign in to My Virgin Media here: My VM. Engineers fails to turn up in My Virgin Media App a week ago; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. Still no wifi, no external cable connection, at the very least 7 more planned visits since my last update (including18th, 20th,21st Jan) , all aborted, some without giving any notice so I had to waste a day waiting each time for the engineer to not turn up. Thanks for confirming, so I need to call them and attempt to get them to understand what is wrong and avoid another £25 charge!Options. I was sent landline adapter for the switch over date. Check your account online to see if there is any new visit shown there. Nothing has happened. QuickStart, set up and connections. I have tried to call and I cant get past contract number as I dont have one yet. We would like to show you a description here but the site won’t allow us. TV Services not activated after suspension. During the previous visits by different Engineers, two of them were very thorough and found that the box at the end of the road is exposed to the elements and so gets wet. Virgin Media will charge you £10. 15 if we don’t turn up on the promised day of an. They removed the old radiator but left the new one leant up against the wall (not attached/plumbed in). If you are connected via Ethernet cable you may not see this option. Some kind of appointments will not be able to be changed due to the type of appointment they are for. 18/10/07 - 13:56 #4. Broadband & phone. And the range for the position was between $75,000-$95,000. not all installs have an internal box start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box. Test your wireless connection. Engineer no show. If it's just a usual fault engineer then you should be able to change this online as long as it's not after 4pm the day before the appointment. 0 Kudos. The broadband signal is weak and non existent in some rooms. Virgin wires (Fiber and Copper Telephone) come into the loft; We initially had a landline and ISDN internet from Eurobell ( back in the day ) which became Blueyonder and then Virginmedia which is connected up to the copper telephone wire from Virgin Media; I have Virgin Media Superhub 3 (white) which is upstairs in my bedroom along. To view this please sign in to My Virgin Media here: My VM. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . This has been booked for Tuesday however my services are now back up and working. 22/08/10 - 16:14 #5. Text us 📲 on +44753 305 1809, and WhatsApp us on +447305 327 112 . This appointment was then rescheduled by Virgin to the 23rd of November as they claimed external work needed. Is ther. Tudor. V6. Please let us know if you have any further issues. . Sorry to hear you are having issues setting up the Quickstart kit. after 3 days an engineer turned did up, a line test and the service started working, 10 minutes later a different engineer turned and we told him it was working and so he went home. £9. I have just moved to a new house and I had a Virgin media engineer scheduled to setup my broadband last Wednesday 10/05/17. During their attempt to drill a hole in an illogical location, they managed to get pen and dirt marks all over the wall which do not come off— not to mention the hole of the failed drill attempt. 10-09-2020 22:04. I do not work for VM. Openreach engineer has twice failed to turn up - considering cancelling my contract. TiVo. Booked to start contract with Virgin media online got pre contract and all and booked engineer for Monday to install broadband today is - 5053575. He stated that someone else will come the following week. No show, rang now at 645pm they said they would get back to me at 7 but didnt. We would like to show you a description here but the site won’t allow us. Waited from 1pm to 6pm no show and worst of all, no communication from VM to say the engineer would not be attending. Then, simply click Cancel next to your appointment details on. Looking at the service hers it is not showing active. lovett wrote: ». 1 REPLY. My question is. Luke showing test-ipv6. OK, so, last night, internet went down, hub flashing green light, no internet. Home Phone. 1 Kudo. Very Insightful Person. Then find your past comm's from VM where it refers to an installation date where the technician is due to install and activate your equipment and services. There's still clearly something going on here, despite using the online Virgin media. I wouldnt, cos once its fitted someone has to pay for it! You need to get on to VM and tell them that someone came to your door and fitted equipment that you have not ordered and demand they investigate. staff will book something it takes them a few days to get to threads or ring but. Been trying to phone now for several days and it gets cut off every single time after waiting 45+ minutes. App then says we need an engineer, and. Get our superfast unlimited fibre broadband. Changing your installation date. Whether it’s your Virgin Media broadband, TV or home phone, we’ll send along one of our lovely engineers to repair and replace your kit, at no extra cost*. Hub4 flashing green constantly (modem mode) e. After several attempts to connect to anyone, I was eventually offered an engineer visit between 4pm to 7pm tonight to investigate and hopefully resolve. I've checked the volume, done all the usual checks, switching on and off, checking it is in the correct portal in the modem. I have fixed the problem myself by moving the BT Master socket next to the Virgin hub and connecting it to the adapter you sent. More Information. 06-11-2019 9:40. Speed. Regards Gareth_LHe didn’t turn up at all! Looks like my flat used to be virgin media enabled. My line is down again, my attempt to connect to Hub has failed. . #6. Had a intermittent issue where my Internet would drop out once or twice a day for 5 minutes. Stream from Virgin Media. The house is a new build, there's no lead in the paint, no aquarium or anything like that. You might like to try giving full details here first to get some advice. I was suppose to have a face-to-face interview. Options. The fact that the person on the phone had no idea that this was a thing either was incredibly frustrating (especially after having to put up with hold music for ages). Great-value deals on unlimited broadband I must say, I am absolutely in shock!! I had an engineer booked in for yesterday who was supposed to turn up between 1-6PM and he never showed. After searching online for alternatives I've come to find that no other provider offers High-speed broadband, so I'm currently stuck with an ADSL connection from BT with speeds of 3 / 0. Hi Jez1085, Thanks for posting on our forums, I am sorry the engineer didn't arrive for the appointment time. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. Sorry to hear your phoneline is not working. Thanks for posting and welcome to the community. I keep being told to go through my virgin app - 5172253. Ok received an adaptor, set up as instructed - nothing! I wasn’t told that the port would need to be activated. Welcome to the community and thanks for taking the time to post here on the forums. We initially had a message saying that our street was connected to the network and they were on track for installation (we're in Zone 3 London). If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. We would like to show you a description here but the site won’t allow us. Best,Sorry the self care checks didn't make a difference. Post a photo of the outside omnibox to allow VM to assess the damage. Account - Cable. Yes the situation is a bit messy and confused. DTully. Three recently had a 30-day 4G unlimited package for ~£20. screw the master socket back to the wall. Click on any of the available dates and timeslots to reschedule your appointment. An Engineer came on 10/11/22 and rectified the “ deadline” it worked for a few days but the same problem has arisen. It's a decent yardstick for most circuits. I would recommend keeping the conversation to one channel so as not to confuse things. 30/1. TiVo. Account - Mobile. . Broadband Fibre broadband & phone. So today I had virgin media installed in my home and when the engineer arrived and began work i went to make us both a coffee but found that we had ran out of milk (My wife was out at work) so I said to the engineer that I was going to nip to the local corner shop to get a pint of milk. They told me an engineer would visit on Thursday 2nd. - Between 17:10-18:30 - 16x disconnects. In June a Virgin engineer informed us that we had an extremely weak signal which was responsible for some of the problems we had been experiencing. #1 Virgin UK phone support said there was no fault in the area and they would call an engineer #2 Engineer arrived, said there was a fault in the area so did not take a look at my equipment, basically just told me it was oversubscribed in my area and due to everyone working at home and nothing could be done. Engineer was supposed to be installing broadband at my mom's between 1 and 6pm but never turned up, what can she do and does she have a - 5196313 - 2Engineers fails to turn up in My Virgin Media App Tuesday; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. I have looked at the video on line about setting up the Hub. Volt. Hello kaneledis. I rang 150, and after 45 minutes was told I needed an engineer appointment to replace my old Superhub. There will be a cost of £25. Can anyone help? My landline went down on 16. Go to our service status page. No confirmation received so just rang now and there is no record of the appointment. Networking and WiFi. Tudor. Here are some check points to make sure your phones are in good working order. Hi there @Liamnew1, welcome to our forum and welcome to Virgin, we are happy to have you. The engineer who came to our area seemed very shifty when I asked him if it was a network problem. Absolute joke of a company. If no joy, try the pre-install team - 0800 0521734. Restart your equipment. While out last week the engineer broke the TV unit which I'm still waiting on. Bear in mind that any other provider will also be at the mercy of third-party engineers, with the exception of Virgin Media. I’m new to Virgin Media and I’m due to have a broadband-only package installed on 4th Feb. . Plug the cables into the hub. Tuning in. If you charge me £25 for a wasted visit then I'll be charging you for my time at. I took the day off work for installation and they haven't turned up within the specified time. It's now nearly 1pm and the My VM app still says between 1pm and 6pm. I need a link or phone number to book an engineer I'm getting nowhere fast and my patience is wearing thin with virgin. However they may charge a £25 fee if the kit is not in need of replacement. . Follow these steps to install your virgin Media Broadband, TV and Phone service. 4GHz) factory reset hub if not already tried - long pinhole press then let it boot up and settle. The box itself crashes daily and is unable to access. 12. Just needs engineer to connect a cable (duct already there) from less than 10 meters away across road. Adduxi. The woman said she'd booked an engineer appointment for the 28th March 1pm to 6pm. 5 Mbps. 3 weeks ago. . I have been a loyal customer of Virgin's for 12 years. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I’ve called customer - 5221667. Engineer didn't turn up. Choose the best spot for your wifi hub. I was told that the engineer will visit between 8AM-1PM. I had an engineer booked, came home from work specially and found he'd turned up ten minutes early, left a card and gone. The situation described above is what recently. Give the broadband team a call 0330 041 2460. . When I tried to call customer services they were useless. Why is everything self help? When self help doesn't work and status is bad. V6. on 01-03-2023 00:20. Virgin Media offers four multi award-winning services across the UK and Ireland: broadband, TV, mobile phone and landline. DTully. Select My Account then click on order tracking. Hi, I wanted to check to see if the engineer I booked to resolve my home phone issue is coming today please? I booked the engineer visit - 5340368. My internet was supposed to have been live on Tuesday, no engineer required. Engineer not turned up. If we promised to be with you on a particular day and we don’t turn up that day, or cancel with less than 24 hours’ notice, we’ll automatically apply a £29. Joining in. Next. We've been asked not to post the number on the forum so I'll send you a PM with it. . Cannot find details of visit in my account but had email confirming date and approx time 8. If they give you any grief, tell them to cancel it (You. Unlike BT and Sky, Virgin Media runs on its own cable network. Re: How do you book an engineer. All you have to do is call 151 confirm your name and address and tell them that. You can also view this in the My VM app . VM will not dispatch any technicians while an area fault exists. I received a booking for an engineer after going through the on line checking process. I had an engineer booked, came home from work specially and found he'd turned up ten minutes early, left a card and gone. We would like to show you a description here but the site won’t allow us. Engineers fails to turn up in My Virgin Media App yesterday; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. If all your leads are connected and you’re still having no joy, try restarting both your computer and Virgin Media Hub or Super Hub to help run important diagnostics checks. Calling up they say they can't tell us when they'll arrive and to make an account online. No texts have arrived, I did check on my third attempt that they had my mobile number correct. Hey Virgin Media. Gaming Support. Virgin had booked in an engineer (s) to come root in a proper connection under my garden, on 6th October as I was given a temporary cable, (hanging off my fence) when I lost TV and Internet a few weeks ago. but helpful does not mean solved!) Today, my connection has completely died, and no reported faults in the area. Broadband. I was having a long running issue with my broadband intermittently disconnecting (in the end it turned out to be a wider VM issue) - I booked the engineer to come and waited in for them and they never arrived. 30/06/19: we submitted another complaint to Virgin Media 05/07/19: another Virgin Media engineer visited to assess the damage 11/07/19:. Check out the do's and don'ts, in our Community FAQs. To cancel an engineer appointment, sign in to your My Virgin Media account or the app and find your appointment. This was booked 3-4 weeks ago due to some workmen cutting through the cable, taking my Gig1 broadband down to ab. SpeedHello, I recently had Virgin media set to be installed but on the day no engineer turned up to install. Solved: Hi All, Recieved notification on my phone this morning of an Engineer appointment on Friday. Here, you can see if there are any software updates available. Engineers fails to turn up in My Virgin Media App Tuesday; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. Cancel engineer appt in My Virgin Media App 02-10-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media App 19-08-2023; Can’t cancel engineer appointment in My Virgin Media App 21-07-2023; Cancellation of Engineer Appointment in My Virgin. Options. We would like to show you a description here but the site won’t allow us. Hi I ordered broadband, home phone and apple 4k TV about a month ago. Options. In response to Anonymous User's comment. on 15-12-2022 21:36. Just make sure you plug in on the go-live dates, which you can find in the letter we sent you. If our technicians find the issue is with your equipment and not Virgin Media’s, or if Virgin Media equipment has been damaged or tampered with, you may be charged a £25 fee. 1 ACCEPTED SOLUTION. (This excludes misuse and mistreatment – so try not to use your box as a coaster!) It’s all part of the Virgin Media service, and that’s why we won’t charge you a penny. Turned hub to modem mode and attached a router. 00 for a broken appointment when they didn't show up. virgin unit (PLASTIC CASE) fitted outside of the house is falling apart and has water inside the download speed hardwire check is varying between 40 and 55 Mbps max ,should be around 100 plus. All our contact methods can be found here - Regarding the phoneline itself - is. Virgin Media services are only available in eligible Virgin Media network areas. 360 Box not connecting to TV. After the usual resets etc the system recommended an engineer visit which it booked for 1. I rang up to add an additional box to my account on 16th. Also thge Hub may not have activated yet onto your account - iy=t can sometimes take an hour or two (so i am told!). tvtimes Posts: 9,276. Earliest 4 days later on Saturday - 5223342. Meanwhile, worth a check for any “known network faults - try in 2 places. It ended with an engineer visit and repair. [Deleted User] Posts: 2,879. Monday afternoon between 12-4pm-. Go to solution. Ok so nearly two months further on. I don't know if this is the correct place to post this but I was due to get a service installed today and no-one turned up. I've also tried to find a number on the website but I can't find the right one. Chris. Trying to get through to VM to get an engineer as my previous post on here was flagged as "solved" (because I marked the post as helpful?. Ignore all the options and don't press any buttons then you should be placed into a. How to restart your equipment properly. Forum Member. 22 but did not appear. I have googled how to cancel an appointment and everything says to log into the app and cancel the appt this way. I…In response to rolandjp. Please look out for the purple envelope in the top right of your screen. 18/10/07 - 13:56 #4. I. You can find confirmation of the visit via your online account. Engineer no show. We would like to show you a description here but the site won’t allow us. We then rescheduled to 20th October due to house renovations (confirmed with Virgin). Can you let me know how to book an engineer p. Could we please arrange an en. If you'd like to cancel an upcoming installation appointment, please contact us. No, should bi in an omnibus. Speed. How do I get in touch with - 5174587. on 27-11-2022 02:06. . You can book a technician either by phoning customer support, or waiting for staff to reply here. @Anonymous User. But be clear why you need the visit, because if there is no actual fault found with Virgin's own equipment there will be a charge of £25. If you don't mind, I will need to send you a private message to pass security. However if my rerouting requires reconnection outside my property boundary (See pic) she said Virgin cannot help. Networking and WiFi. They then sent me the engineer's.